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Privacy Policy

Elevate Impact Pte Ltd

Last Updated: July 2026

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Introduction

Elevate Impact Pte Ltd ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA)

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1. Collection of Personal Data

What Personal Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, business address

  • Professional Information: Company name, job title, professional background

  • Communication Records: Content of inquiries, correspondence, and meeting notes

  • Technical Information: IP address, browser type, device information when you visit our website

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How We Collect Personal Data

We collect personal data in the following ways:

  • Directly from you when you submit inquiries through our contact forms

  • When you communicate with us via email, phone, or in person

  • When you attend our events or webinars

  • Through cookies and similar technologies on our website (with your consent)

  • From publicly available sources (e.g., LinkedIn, company websites) for business development purposes

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2. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose your personal data for the following purposes:

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Primary Purposes

  • Service Delivery: To provide consulting, advisory, and mentoring services as requested

  • Communication: To respond to your inquiries and maintain ongoing business relationships

  • Contract Management: To process agreements, invoices, and manage client relationships

  • Appointment Scheduling: To coordinate meetings and consultations

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Secondary Purposes (with your consent)

  • Marketing Communications: To send you newsletters, industry insights, and information about our services (you may opt out at any time)

  • Event Invitations: To invite you to webinars, workshops, or networking events

  • Business Development: To identify potential collaboration or partnership opportunities

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Legal and Operational Purposes

  • Compliance: To comply with legal obligations and regulatory requirements

  • Record Keeping: To maintain business records and transaction history

  • Improvement: To improve our website and services based on usage patterns

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3. Consent

How We Obtain Consent

We obtain your consent through:

  • Explicit Consent: When you submit forms on our website, tick consent boxes, or sign agreements

  • Implied Consent: When you voluntarily provide your business contact information in a business context where collection would be reasonable

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Withdrawal of Consent

You may withdraw your consent at any time by:

  • Emailing our Data Protection Officer at: dpo@elevateimpactnow.com

  • Clicking "unsubscribe" in our marketing emails

  • Writing to us at our business address (provided below)

Please note that withdrawal of consent may affect our ability to provide certain services to you.

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4. Disclosure of Personal Data

Third Parties We May Share Your Data With

We may disclose your personal data to:

  • Service Providers: IT service providers, email marketing platforms, and cloud storage providers who assist in our operations

  • Professional Advisors: Lawyers, accountants, or other professional consultants (bound by confidentiality)

  • Business Partners: Only with your explicit consent for specific collaborations

  • Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

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Data Protection for Third-Party Disclosure

We ensure that third parties who process your personal data on our behalf:

  • Are contractually bound to protect your data

  • Use the data only for the specified purposes

  • Maintain appropriate security measures

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5. Transfer of Personal Data Outside Singapore

If we transfer your personal data outside Singapore, we will:

  • Ensure the receiving jurisdiction provides a standard of protection comparable to the PDPA, or

  • Obtain your consent for the transfer, or

  • Ensure contractual protections are in place

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We use the following cloud services for our operations:

  • Microsoft Office 365: Data is stored in Microsoft's Asia Pacific data centers with additional backup locations in the Asia region (including Hong Kong, South Korea, Malaysia, and Japan). Microsoft ensures data residency compliance and maintains ISO 27001, ISO 27017, and other security certifications.

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  • Wix (Website Hosting): Our website is hosted on Wix's global infrastructure, with primary data centers located in North America and Europe. 

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Both service providers are contractually committed to maintaining appropriate security standards and data protection measures. Microsoft and Wix comply with international data protection standards and maintain Standard Contractual Clauses for international data transfers.

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6. Accuracy of Personal Data

We take reasonable efforts to ensure that personal data we collect is accurate and complete. You can help us by:

  • Providing accurate information when submitting forms

  • Notifying us promptly of any changes to your personal data

  • Reviewing and correcting your information upon request

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7. Protection of Personal Data

Security Measures

We implement appropriate security arrangements to protect your personal data, including:

  • Secure server infrastructure with SSL/TLS encryption

  • Access controls limiting data access to authorized personnel only

  • Regular security assessments and updates

  • Secure backup procedures

  • Password protection and authentication measures

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Data Breach Notification

In the event of a data breach that is likely to result in significant harm to you, we will notify you and the Personal Data Protection Commission (PDPC) as soon as practicable.

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8. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Active Clients: Throughout the business relationship and for 7 years after termination for legal and accounting purposes

  • Prospective Clients: For 3 years after last contact, unless you request earlier deletion

  • Marketing Contacts: Until you unsubscribe or request removal

  • Legal Requirements: As required by applicable laws and regulations

After the retention period, we will securely delete or anonymize your personal data.

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9. Access and Correction Rights

You have the right to:

Request Access

  • Request a copy of the personal data we hold about you

  • Request information on how we have used or disclosed your data within the past year

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Request Correction

  • Request correction of inaccurate or incomplete personal data

  • We will make corrections as soon as practicable and notify relevant third parties

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How to Make a Request

To exercise your access or correction rights, please contact our Data Protection Officer at dpo@elevateimpactnow.com. We may require verification of your identity and will respond within 30 days.

We may charge a reasonable fee for processing access requests, which will be communicated to you in advance.

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10. Data Portability

Upon request, we will transmit your personal data that is in our possession to another organization in a commonly used machine-readable format, subject to technical feasibility.

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11. Cookies and Tracking Technologies

What Cookies We Use

Our website is hosted on Wix, which uses the following cookies:

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Strictly Necessary Cookies (4 cookies - No consent required)

These cookies are essential for the website to function properly:

  • Cookie Name: bSessionSystem, Purpose: effectiveness measurement, Duration: 30 minutes,Type: First-party

  • Cookie Name: ssr-caching, Purpose: Indicates how the site was rendered, Duration: 12 seconds, Type: First-party

  • Cookie Name: XSRF-TOKEN, Purpose: Site security - prevents Cross-Site Request Forgery attacks, Duration: Session, Type: First-party

  • Cookie Name: hs, Purpose: Security purposes, Duration: Session, Type: First-party

 
Targeting/Tracking Cookies (1 cookie - Requires disclosure)​

  • Cookie Name: svSession, Purpose: Identifies unique visitors and tracks visitor sessions, Duration: 13 months, Purpose: First-party

While this cookie is categorized as a "targeting" cookie by analysis tools, it is used by Wix for session management and visitor identification, which are necessary functions for the website to operate properly. This cookie does not track users across different websites or share data with third-party advertisers.

 
Unclassified Cookies 

  •  Cookie Name: server-session-bind, Purpose: Server session binding, Type: First-party

 
Important Notes:

  • We do not use third-party cookies from external advertisers or trackers

  • We do not use analytics tools such as Google Analytics

  • We do not use marketing or advertising cookies

  • All cookies are first-party cookies set by our website domain only

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Your Cookie Choices

You can control cookies through your browser settings:

  • Most browsers allow you to refuse cookies or delete cookies

  • Please note: Disabling strictly necessary cookies may prevent the website from functioning properly

  • You can typically find cookie settings in your browser's "Preferences" or "Settings" menu

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Browser-specific instructions:

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Settings > Privacy & Security > Cookies and Site Data

  • Safari: Preferences > Privacy > Cookies and website data

  • Edge: Settings > Cookies and site permissions

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Do You Need to Accept Cookies?

The strictly necessary cookies (bSession, ssr-caching, XSRF-TOKEN, hs) are automatically set as they are required for the website to function. The svSession cookie, while technically a tracking cookie, is used only for session management on our website and does not involve third-party tracking. We have determined that these cookies are necessary for the service you have requested (accessing and using our website), and therefore explicit prior consent is not required. However, we provide this transparent disclosure to inform you of their use.

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If We Add Analytics in the Future

If we add analytics tools (such as Google Analytics) or marketing cookies in the future, we will:

  • Implement a cookie consent banner

  • Obtain your explicit consent before setting these cookies

  • Update this Privacy Policy with details of the additional cookies

  • Provide you with clear options to accept or decline non-essential cookies

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12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website with a revised "Last Updated" date

  • Sending you an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

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14. Contact Information

Data Protection Officer

For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

Data Protection Officer
Elevate Impact Pte Ltd
Email: dpo@elevateimpactnow.com
Address: 133 New Bridge Road, #23-09, Chinatown Point, 059413 Singapore

Complaints

If you have a complaint about how we handle your personal data, please contact our Data Protection Officer first. If you are not satisfied with our response, you may lodge a complaint with:

Personal Data Protection Commission (PDPC)
Website: www.pdpc.gov.sg
Email: info@pdpc.gov.sg

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Acknowledgment

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

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